Bearded Customer Service Sandals

Have you noticed how much more customer service matters these days? Social media has given consumers their biggest voice yet and companies are noticing. They understand that a few tweets and a status update can send their brand on a downward spiral. Companies are responding with campaigns to show they “care” about customers, which seems great right? “I’m finally getting the respect I deserve!” Maybe so, but there’s still something wrong with this picture…

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